Our website https://www.positronics.eu complies strictly and in all its content with the Law 3/2014 ( you can see the full text here).

In Positronics we know that the most important thing for the customer is to have his order as soon as possible, that is why we send the products as soon as we receive the confirmation from the customer.

Our Customer Service Department will be pleased to help you to inform you and solve any questions about our products or shipments, quickly and efficiently through email info@positronics.eu or phone 951 28 73 79 during business hours.

The following shipping conditions are available:
  • SHIPPING AGENCY: NACEX

We have two shipping options: 24/48h and the economical 72h.

Orders placed between 8-14h will be shipped the same day.

Orders placed after 2:00 p.m. will be shipped the following day.

Orders placed from Friday at 2:00 p.m. and throughout the weekend will be shipped on Monday.

FREE SHIPPING ON ORDERS OVER 60€.

We also have the option of cash on delivery which is charged an extra 3% on the price of the order, the option of Pick up at NACEX POINT (Nacexshop Economy) in your locality, and the option of Local pick up in Malaga Center.

IMPORTANT: WE DO NOT SHIP TO THE CANARY ISLANDS.


  • RETURN

You have 7 working days from receipt of your order to change your mind, provided that the product has not been tampered with and is kept in its original packaging. 

Send us an email to info@positronic.eu and we will inform you of the steps to follow. Please remember to add in your email the subject: "Return Order + order number".

Once we receive your package and check that all the products are in perfect condition, we will send you an e-mail with a discount voucher for the amount of your order, excluding shipping costs.

IMPORTANT: this discount voucher can be redeemed during the following three months after you receive it by email.


  • CANCELLATION

Send us an email to info@positronics.eu and indicate in the subject "Cancel Order + order number".

The order can only be cancelled if it has not left our facilities.

If your order has already left our facilities, you will have to wait to receive it and it will become a return.

In this case, you should consult the conditions in the RETURN section.

  • EU COUNTRIES: We ship to the following European Union countries: Austria, Belgium, France, Greece, Italy, Netherlands, Portugal and Czech Republic.
Region List of countries
European Union Austria
Belgium
France
Greece
Italy
Netherlands
Portugal
Czech Republic

FREE SHIPPING FROM 100€ OR MORE

If you want to place an order in Latin America (Uruguay, Chile, Argentina and Colombia), please contact us by email at info@positronic.eu and we will inform you about our official distributors.

NOTICE:

Positronics Seeds sells collection seeds packaged in plastic boxes of recycled and biodegradable hemp, preserved in pipettes with the units that indicate their corresponding labels, and with seal of guarantee as shown in the images of this website, so we are not responsible for purchases of seeds in other formats. Positronics Seeds only sells seeds of collection in the countries where the corresponding legislation allows it, collected in the list above and in some sections of this web. For more information: info@positronic.eu