Our website https://www.positronics.eu complies strictly and in its entirety with the Electronic Commerce Returns Act 3/2014. (you can see the full text here)
At Positronics we know that the most important thing for the customer is to have their order as soon as possible, so we send the products as soon as we receive confirmation from the customer.
In our Customer Service department we will be happy to help you to inform you and solve any questions about our products or shipments, quickly and efficiently through email info@positronics.eu or on the phone 951 28 73 79 during business hours.
The following shipping conditions are available:
- SHIPPING AGENCY: NACEX
We have two shipping options: 24/48h and the economic 72h.
Orders placed between 8-14h will be dispatched the same day.
Orders placed after 2pm will be dispatched the following day.
Los pedidos realizados desde el viernes a las 14h y durante todo el fin de semana, saldrán el lunes.
FREE SHIPPING FROM 60€ ONWARDS
We also have the option of cash on delivery that you are charged an extra 3% on the order price, the option to Collection at NACEX POINT (Nacexshop Economy) at your location, and the option of Pick up in Malaga Centre.
IMPORTANT: WE DO NOT SHIP TO THE CANARY ISLANDS.
- RETURN
You have 7 working days from receipt of your order to change your mind, provided that the product has not been tampered with and is kept in its original packaging.
Send us an email to info@positronic.eu and we will inform you of the steps to follow. Please remember to add in your email the subject: "Return Order + order number".
Once we receive your package and check that all the products are in perfect condition, we will send you an email with a discount coupon for the amount of your order, excluding shipping costs.
IMPORTANT: this discount coupon can be redeemed within three months from the date you receive it by email.
- CANCELLATION
Send us an email to info@positronics.eu and indicate in the subject "Cancel Order + order number".
The order can only be cancelled if it has not left our premises.
If your order has already left our premises, you will have to wait to receive it and it will be converted into a return.
In this case, you should consult the conditions in the RETURN section.
- COUNTRIES EU: We ship to the following EU countries: Austria, Belgium, France, Greece, Italy, the Netherlands, Portugal and the Czech Republic.
| Region | List of countries |
|---|---|
| European Union | Austria |
| Belgium | |
| France | |
| Greece | |
| Italy | |
| The Netherlands | |
| Portugal | |
| Czech Republic |
FREE SHIPPING ON ORDERS OVER 100€.
If you want to place an order in Latin America (Uruguay, Chile, Argentina and Colombia), please contact us by email at info@positronic.eu and we will inform you about our official distributors.
NOTICE:
Positronics Seeds sells collection seeds packaged in recycled and biodegradable hemp plastic boxes, preserved in pipettes with the units indicated on their corresponding labels, and with a seal of guarantee as shown in the images on this website, so we are not responsible for purchases of seeds in other formats. Positronics Seeds only sells collection seeds in the countries where the corresponding legislation allows it, collected in the list above and in some sections of this website. For more information: info@positronic.eu