To place an order or make a reservation in the positronics.eu store it is not necessary to be registered in the store.

All the orders of products accepted by Positronics Seeds S.L. (hereinafter positronics.eu) are in agreement with the following General Conditions of Sale that will form part of the Contract of Sale. The acceptance of the products will imply the acceptance of these General Conditions of Sale.

No agent, dealer or representative of positronics.eu has authority to vary these terms and conditions except with the written permission of positronics.eu.

PRICES AND PAYMENTS

The prices shown on the positronics.eu website include the corresponding taxes.

Positronics.eu reserves the right to vary the price of the articles without previous notice according to the conditions of the market. The prices published in our catalog do not constitute an offer nor, therefore, an obligation to be supplied at that price in all cases.

All invoices/purchase invoices are payable on the date shown on them. Payment must be made in € (euros) by the means chosen at the time of placing the order.

In the case of payment by bank deposit or bank transfer, the buyer must use the bank details that will be shown when placing the order, indicating the order number and name in the concept.

We also offer the possibility of payment via payment link (credit card).

Although cash on delivery is also available as a payment method on our website, this payment method is subject to a positronics.eu commission of 3% of the order value.

If any of the products ordered is not available at the time of placing the order, it will be automatically restocked as soon as possible in order to ship to the customer's satisfaction.

If such restocking is delayed, the customer will be notified as soon as possible to inform him about which products are slowing down the shipment, as well as to provide possible solutions.

PROPERTY AND RISK

All products shall remain the property of positronics.eu until full payment has been made, except in the case of cash on delivery.

The products sold must be used according to the indications of their respective original packaging. It is the user's responsibility to use them in the conditions stipulated in the sale and not to manipulate them contrary to them.

VARIATION IN DESIGN, SPECIFICATIONS OR CONTENT

Although positronics.eu will make every effort to ensure that the product supplied corresponds exactly in all respects to that offered in our catalog, minor variations in specifications, package contents, colors or design may occur due to the continuous changes that manufacturers make to their products.

SHIPPING

We do not ship to the Canary Islands.

Shipping costs will be shown when placing the order.

In any case, the buyer will be able to know exactly the amount of the shipping costs corresponding to his order directly from the website before making the purchase.

Orders will be shipped by a courier company, which guarantees delivery within a period not exceeding the period indicated when placing the order.

DELIVERY TIMES

The delivery time may vary depending on the availability of the products. In any case, the shipment is processed as quickly as possible in the logical interest of both parties.

In the case of orders of several products, a single shipment will be made when all the material is available, except in the case that the customer expressly indicates otherwise. In the latter case, the customer assumes the costs of any additional shipping costs incurred.

For those products that are not in stock, the buyer will be provided, by e-mail or phone call, the approximate delivery time, and will be kept informed of any variation that may arise from this period.

RETURNS AND WARRANTY

The customer can raise their right of withdrawal during the 14 calendar days from receipt of order. Our main guarantee is the total satisfaction of the customer with our products, so that if, once received, this does not meet your expectations or simply has been a mistake, you will have 14 calendar days to make the return counted these from the day the order was received.

In these cases, positronics.eu will refund the amount in a discount voucher for the amount of the order amount, excluding shipping costs of the purchased product(s) at the time the goods or product(s) are received.

In order to be able to realize the return it will be indispensable requirement that the product is in perfect conditions and that they have not been forced neither manipulated none of his original packings. Positronics.eu reserves the right not to accept those returns that do not fulfill this condition.

To return a product, the customer must previously notify positronics.eu by email to the following address: info@positronics.eu. The product must be returned in the same condition in which it was delivered. If the goods are not returned in their original packaging, they may be subject to a depreciation depending on each individual case.

Shipping costs related to the return shall be borne by the customer.

In the case that the shipment does not arrive in perfect conditions or that there has been an error on the part of positronics.eu, the buyer will have the right to request that the product is resent without any additional cost on his part or that the total amount of the purchase is refunded, including the shipping costs, once the product has been returned to our facilities and the incidence has been verified.

In the case that the shipment has been damaged during the transport, the customer is requested to communicate this situation to positronics.eu before 24 calendar hours after its reception. In this case, positronics.eu will initiate the procedure of claim to the insurance of the transport company to replace the damaged merchandise, always without any type of surcharge for the client.

If you wish to return a product purchased on positronics.eu, we recommend that you notify us in advance by email to info@positronics.eu with the following information:

  • Order number, date, name and email address with which the purchase was made.
  • List of products purchased, including their price.

By doing so, it will be possible to expedite the completion of the necessary formalities.

In case of defective product, we will proceed to the replacement, this management will always be free for the consumer and user.

The seller shall be liable for any lack of conformity that becomes apparent within two years of delivery.

For his part, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

PRIVACY AND CONFIDENTIALITY POLICY

In this section, positronics.eu informs to the users about its policy of protection of personal character data - from now on DP (Personal Data) so that the users determine voluntarily the fact of facilitating those that can be required to them. Positronics.eu reserves the right to modify the present policy to adapt it to legislative or jurisprudential innovations, as well as to the good practices of the industry. In these assumptions the changes will be announced in this Web the changes introduced with reasonable advance to their putting in practice.

In accordance with the provisions of Article 5 of Law 15/1999, of December 13, Protection of Personal Data, we inform that the collected PD will be automatically processed and incorporated into the relevant files and databases of positronics.eu, being used only for internal use. Except in the fields where otherwise indicated, the answers to the questions on PD are voluntary, without the lack of response implies a decrease in the quality or quantity of the corresponding services.

The user guarantees that the PD provided to positronics.eu are truthful and is responsible for communicating any changes in them.

The collection and the automated treatment of the DP have as purpose the maintenance of the contractual relation established with positronics.eu, the management, administration, benefit, extension and improvement of the services in which the user decides to subscribe, to register, or to use the adequacy of these services to his preferences and tastes, the study of the use of the services, the design of new related services, the shipment of updates, the shipment by traditional and electronic means of technical, operative and commercial information about products offered by positronics.eu, so much at present as in the future.

Positronics.eu has adopted the levels of security of protection of the legally required PD and tries to install all those means and additional technical measures within its reach to avoid the loss, misuse, alteration, unauthorized access and theft of those PD.

The users have recognized and will be able to exercise the rights of access, cancellation, rectification, as well as the right to be informed of the use of their data contacting with positronics.eu through the electronic mail info@positronics.eu or through the telephone (+34) 951 28 73 79.