You do not need to be a registered user to place an order or make a reservation in the positronics.eu shop.
All orders for products accepted by Positronics Seeds S.L. (hereinafter positronics.eu) are accepted in accordance with the following General Conditions of Sale which shall form part of the Sales Contract. Acceptance of the products shall imply acceptance of these General Conditions of Sale.
No agent, dealer or representative of positronics.eu has the authority to vary these terms and conditions except with the written permission of positronics.eu.
PRICES AND PAYMENTS
The prices shown on the positronics.eu website include the relevant taxes.
Positronics.eu reserves the right to change the price of items without prior notice in accordance with market conditions. The prices published in our catalogue do not constitute an offer and therefore do not constitute an obligation to be supplied at that price in all cases.
All invoices/purchase invoices are payable on the date shown on them. Payment must be made in € (euros) by the means chosen at the time of placing the order.
In the case of payment by bank deposit or bank transfer, the buyer must use the bank details that will be shown when placing the order, indicating the order number and name in the concept.
We also offer the possibility of payment via payment link (credit card).
Although cash on delivery is also available as a payment method on our website, positronics.eu charges a fee of 3% of the order value for this payment method.
If any of the products ordered is not available at the time the order is placed, it will automatically be restocked as soon as possible in order to ship to the customer's satisfaction.
If such restocking is delayed, the customer will be informed as soon as possible about which products are slowing down the shipment, as well as possible solutions.
PROPERTY AND RISK
All products shall remain the property of positronics.eu until full payment has been made, except in the case of cash on delivery.
The products sold must be used in accordance with the instructions on their original packaging. It is the responsibility of the user to use them in the conditions stipulated in the sale and not to manipulate them contrary to these conditions.
VARIATION IN DESIGN, SPECIFICATIONS OR CONTENT
Although positronics.eu will make every effort to ensure that the product supplied corresponds exactly in all respects to that offered in our catalogue, minor variations in specifications, package contents, colours or design may occur due to the continuous changes that manufacturers make to their products.
We do not ship to the Canary Islands.
The shipping costs will be shown when placing the order.
In any case, the buyer will be able to know the exact amount of the shipping costs corresponding to his order directly from the website before making the purchase.
Orders will be sent by a courier company, which guarantees delivery within a period not exceeding the period indicated when placing the order.
The delivery time may vary depending on the availability of the products. In any case, the shipment is processed as quickly as possible in the logical interest of both parties.
In the case of orders of several products, a single shipment will be made when all the material is available, except in the case that the customer expressly indicates otherwise. In the latter case, the customer shall bear the costs of any additional shipping costs incurred.
For those products that are not in stock, the buyer will be provided, by e-mail or telephone call, with the approximate delivery time, and will be kept informed of any variation that may arise from this period.
RETURNS AND WARRANTY
The customer may exercise their right of withdrawal within 14 calendar days of receipt of the order. Our main guarantee is the total satisfaction of the customer with our products, so that if, once received, this does not meet your expectations or it has simply been a mistake, you will have 14 calendar days to make the return counted from the day on which the order was received.
In such cases, positronics.eu will reimburse the amount in one discount coupon for the amount of the order amount, excluding shipping costs of the product(s) purchased at the time the goods or product(s) are received.
In order to be able to return the product, it is essential that the product is in perfect condition and that none of its original packaging has been tampered with or tampered with. Positronics.eu reserves the right not to accept returns that do not comply with this condition.
To return a product, the customer must first notify positronics.eu by email to the following address: email@example.com. The product must be returned in the same condition in which it was delivered. If the goods are not returned in their original packaging, they may be subject to a depreciation depending on each individual case.
The shipping costs related to the return shall be borne by the customer.
In the event that the shipment does not arrive in perfect condition or that there has been an error on the part of positronics.eu, the buyer will have the right to request that the product be resent at no additional cost on their part or that the full amount of the purchase, including shipping costs, be refunded once the product has been returned to our facilities and the incident has been verified.
In the event that the shipment has been damaged during transport, the customer is requested to notify positronics.eu within 24 calendar hours of receipt. In this case, positronics.eu will initiate the claim procedure with the insurance of the transport company to replace the damaged goods, always without any extra cost for the customer.
If you wish to return a product purchased on positronics.eu, we recommend that you notify us in advance by email to firstname.lastname@example.org with the following information:
- Order number, date, name and email address with which the purchase was made.
- List of products purchased, including their price.
By doing so, it will be possible to speed up the completion of the necessary formalities.
In the event of a defective product, we will replace it, and this will always be free of charge for the consumer and user.
The seller is liable for any lack of conformity that becomes apparent within two years of delivery.
For his part, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
PRIVACY AND CONFIDENTIALITY POLICY
In this section, positronics.eu informs users about its personal data protection policy - hereinafter PD (Personal Data) so that users voluntarily determine the fact of providing the data that may be required. Positronics.eu reserves the right to modify the present policy to adapt it to new legislation or jurisprudence, as well as to the good practices of the industry. In such cases, the changes will be announced on this website reasonably in advance of their implementation.
In accordance with the provisions of article 5 of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that the PD collected will be automatically processed and incorporated into the corresponding files and databases of positronics.eu, being used solely for internal use. Except in the fields where otherwise indicated, the answers to the questions on PD are voluntary, without the lack of response implying a decrease in the quality or quantity of the corresponding services.
The user guarantees that the PD provided to positronics.eu is true and is responsible for communicating any changes to it.
The purpose of the collection and automated processing of the PD is to maintain the contractual relationship established with positronics.eu, the management, administration, provision, extension and improvement of the services to which the user decides to subscribe, register or use, the adaptation of these services to their preferences and tastes, the study of the use of the services, the design of new related services, the sending of updates, the sending by traditional and electronic means of technical, operational and commercial information about products offered by positronics.eu, both now and in the future.
Positronics.eu has adopted the legally required PD protection security levels and endeavours to install all those additional technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of these PD.
Users have recognised and may exercise their rights of access, cancellation, rectification, as well as the right to be informed of the use of their data by contacting positronics.eu by e-mail at email@example.com or by telephone (+34) 951 28 73 79.